FAQ

The following are frequently asked questions about Jacksonville’s cruise service and JAXPORT Cruise Terminal parking. More information is available at www.jaxport.com/cruise.

Embarking passengers should arrive at the JAXPORT Cruise Terminal during their scheduled arrival appointment window, reserved or received in advance through Carnival.

JAXPORT’s cruise facility is located off of Heckscher Drive near I-295 in Northeast Jacksonville.

JAXPORT Cruise Terminal
9810 August Drive
Jacksonville, FL 32226

JAXPORT’s franchised taxi service provides taxi and mini-van service from the cruise terminal to Jacksonville International Airport. For taxi information, call (904) 999-9999; for shuttle information, call (800) 258-3826.

There are several rental car companies nearby at the Jacksonville International Airport. Contact a company directly for information on transportation to and from the cruise terminal from their closest location.

For more Jacksonville transportation options, please go to Visit Jacksonville or contact your travel agent.

JAXPORT’s cruise terminal follows all guidelines outlined in the Florida statute regarding disabled parking.

Free parking is available for drivers with a state-issued disabled veterans plate, as well as those with a Florida Toll Exemption decal that is permanently affixed to their vehicle. Persons in a vehicle that has been modified to accommodate a disabled driver, such as hand/foot controls and installed ramps, are eligible for free parking with a disabled placard or decal.

Call (904) 357-3006 for more information.

Self-assist debarkation begins around 7:15 a.m. and general debark starts around 10:15 a.m.

The cruise terminal building and berth for the cruise ship is a “restricted area” as defined by the Seaport Security Act, F.S. 311.12. Entry into the cruise terminal building is restricted to authorized cruise ship personnel, JAXPORT operations staff and passengers holding tickets for that particular cruise.

However, vehicle access for passenger drop-off at curb side to the terminal is unrestricted.

There is a small shop that sells drinks, snacks and other miscellaneous items on-site. For details about dining options and recreational activities in North Jacksonville, please go to Visit Jacksonville.
JAXPORT offers complimentary parking for agents touring the ship and debarking the same day.