9810 August Drive • Jacksonville, FL 32226


The following are frequently asked questions about Jacksonville’s cruise service and JAXPORT Cruise Terminal parking.

The parking lot is located at the Cruise Terminal. Passengers do have the ability to drop passengers and luggage off before parking, however, there is also a golf cart that transports passengers and luggage up to the terminal area. 

This is the closest parking available.

Embarking passengers should arrive at the JAXPORT Cruise Terminal during their scheduled arrival appointment window, reserved or received in advance through Carnival.
JAXPORT’s cruise facility is located off of Heckscher Drive near I-295 in Northeast Jacksonville.

JAXPORT Cruise Terminal
9810 August Drive
Jacksonville, FL 32226

JAXPORT’s franchised taxi service provides taxi and mini-van service from the cruise terminal to Jacksonville International Airport. For taxi information, call (904) 999-9999; for shuttle information, call (800) 258-3826.

There are several rental car companies nearby at the Jacksonville International Airport. Contact a company directly for information on transportation to and from the cruise terminal from their closest location.


For more Jacksonville transportation options, please go to Visit Jacksonville or contact your travel agent.

We have ADA parking spots available towards the front of the facility on a first-come, first-serve basis.  We also have a golf cart attendant patrolling the parking facility to provide assistance.

In accordance with Florida Statute 316.1964, ONLY vehicles with specialized equipment such as ramps, lifts, and foot or hand controls, for use by a person who has a disability, or any vehicle displaying a State of Florida license plate for disabled veterans issued under s. 320.084, s. 320.0842, or s. 320.0845 or displaying the Florida Toll Exemption permit, is exempt from parking charges.

State issued handicap placards and license plates DO NOT exempt drivers from parking charges. Only vehicles that meet the qualifications outlined in Florida Statute 316.1964 (as noted above) receive complimentary parking.

Self-assist debarkation begins around 7:15 a.m. and general debark starts around 10:15 a.m.

The cruise terminal building and berth for the cruise ship is a “restricted area” as defined by the Seaport Security Act, F.S. 311.12. Entry into the cruise terminal building is restricted to authorized cruise ship personnel, JAXPORT operations staff and passengers holding tickets for that particular cruise.

However, vehicle access for passenger drop-off at curb side to the terminal is unrestricted.

There is a small shop that sells drinks, snacks and other miscellaneous items on-site. For details about dining options and recreational activities in North Jacksonville, please go to Visit Jacksonville.

Information about upcoming departures from Jacksonville is available on Carnival’s website.

JAXPORT offers complimentary parking for agents touring the ship and debarking the same day.
Opens 7:15 AM and closes 30 minutes after ship departs.