Refund Policy

The JAXPORT Cruise Terminal provides full refunds on parking reservations cancelled before 10 a.m. on the day of the cruise. Cancellations can be made by clicking the link provided in the parking reservation confirmation email.

All refunds requested after 10 a.m. on the day of the cruise must be approved by the JAXPORT Cruise Terminal Supervisor. To request a refund under these circumstances, contact (904) 357-3006 or cruises@jaxport.com.

All refunds will be processed according to the original form of payment.

For debit/credit purchases, refunds will be processed to the original card within 10 business days from the date the refund request is approved. The financial institution that issued the card may then take up to 10 additional business days to post the credit.